Transport partner for hotels and concierge teams
A concierge desk needs one number that answers at any hour and a vehicle that arrives looking like it belongs at your porte-cochère. Guest movements are charged to the hotel account or direct to the guest, whichever your property prefers.
Hotel and Concierge Transport Partner
The concierge desk is measured on how quickly a guest request becomes a confirmed vehicle. Anything that requires an app, a callback or a price negotiation is friction the guest can see. A hotel account removes all three: a known rate card, a staffed line and a confirmation returned in minutes.
Vehicles are presented to a standard suited to a five-star forecourt, and chauffeurs are accredited and briefed on discretion. Where a guest is arriving from an international flight, the movement is tracked and re-timed without the desk having to chase it.
Billing is flexible by design: charge the movement to the hotel account for later posting to the room, or bill the guest directly. Both can run side by side on the same property account.
Service capabilities
Guest airport transfers
Arrivals with meet and greet inside the terminal, and departures timed against check-in windows rather than flight time alone.
Late-night and early-morning movements
A staffed operations desk at any hour, which matters most for the movements a desk cannot plan for.
Private touring for guests
Half-day and full-day chauffeured touring — wine regions, coastal routes, city sightseeing — arranged from the desk.
Event and restaurant transfers
Short evening movements with a vehicle held or returning at an agreed time.
VIP and high-discretion arrivals
Discreet handling for guests requiring privacy, with the same named-chauffeur record on every leg.
Group and wedding-party movements
Property weddings and group check-ins moved with V-Class, Sprinter and minibus-coach capacity.
How the booking process works
1. Open a property account
Provide the property name, billing entity, ABN and preferred billing method. We return a rate card and account reference.
2. Desk reference card
We supply a one-page card for the concierge desk: the operations number, standard fares from the property to the local airport, and vehicle capacities.
3. Request a vehicle
Call or email the desk. Standard movements are confirmed in minutes; the confirmation names the chauffeur and vehicle class.
4. Guest handling
Chauffeur meets the guest as instructed — lobby, forecourt or terminal. Inbound flights are tracked and pickup times adjust automatically.
5. Billing your way
Charge to the property account for posting to the room, or bill the guest directly. One monthly GST statement either way.
Cities covered
The same partner account extends to Canberra, Darwin, Newcastle, Sunshine Coast on request.
Vehicle categories
| Vehicle | Capacity | Typical use |
|---|---|---|
| Executive Sedan | 1–3 passengers | Airport arrivals, point-to-point and hourly executive work. |
| Executive SUV | 1–4 passengers | Extra luggage capacity for international arrivals and touring days. |
| Mercedes-Benz V-Class | 7 passengers | Small groups, delegations and family arrivals kept in one vehicle. |
| Mercedes-Benz Sprinter | 11 passengers | Crew, cast and conference shuttle movements. |
| Minibus / Coach | 12–21 passengers | Wedding guests, conference blocks and multi-vehicle convoys. |
Group capability
- Group check-ins and departures staged so guests are not queuing on the forecourt.
- Wedding-party and event movements run from the property under one reference.
- Multi-vehicle convoys with a nominated lead chauffeur for delegations in residence.
Account enquiry process
Partner accounts are opened by Drive to Arrive Pty Ltd, ABN 13 636 578 937, 83 Church Road, Doncaster VIC 3108. Send your business name, ABN, billing contact and the cities you need covered to bookings@drivetoarrive.com.au or call accounts on +61 497 114 819. We return a written rate card, insurance and accreditation evidence and an account reference, normally within one business day.
Bookings and same-day changes go to the 24/7 operations desk on +61 400 202 330.
Questions, answered
Can transport be posted to the guest's room account?
Yes. Movements charged to the property account are itemised by guest name, room number and date so posting is straightforward. Direct guest billing is also available on the same account.
How quickly can you provide a vehicle for an unplanned request?
Availability depends on the city and the hour, and we will tell you honestly on the call rather than accept and hope. Standing arrangements for peak periods can be held in advance.
Is there a cost to open a partner account?
No. A partner account is a billing and dispatch arrangement, not a subscription. You are quoted against an agreed written rate card per city and invoiced monthly with GST itemised.
Who is the operating entity?
Drive to Arrive Pty Ltd, ABN 13 636 578 937, established 2007, registered at 83 Church Road, Doncaster VIC 3108. Vehicles are registered commercial passenger vehicles with Safe Transport Victoria and the equivalent regulator in each state, chauffeurs are accredited, and each vehicle carries AUD $20,000,000 third party liability cover.
How do changes and cancellations work out of hours?
The operations desk is staffed 24/7 on +61 400 202 330. Changes go to a person, not a queue. Account terms set out in writing the point at which a vehicle is treated as dispatched and chargeable.
Referencing us on your own website
If you already work with us and want to list Drive To Arrive as a transport partner, the most useful page to point your visitors at is Airport transfers, not our homepage — it answers the question your reader actually has. Natural wording works best; phrases our partners commonly use include Drive To Arrive, Drive To Arrive chauffeur services, our preferred chauffeur partner, airport transfers in Melbourne. If the placement is paid or sponsored in any way, please mark the link rel="sponsored"; user-submitted listings should use rel="ugc". We never ask for, pay for, or exchange links.
Open a partner account
Accounts and rate cards: +61 497 114 819. Bookings and the 24/7 operations desk: +61 400 202 330.