Cancellation Policy

The DriveToArrive cancellation policy is based strictly on a 48-hour notice window. Because vehicles are dedicated entirely to scheduled bookings, last-minute updates impact their operational availability.

Cancellations inside 48 hours:

Cancelling within 48 hours of your scheduled pickup time results in a 100% full charge with no refund.

Vehicle type exceptions:

Refunds are generally not offered if you cancel a booked limousine, van, mini-bus, or coach, because these larger passenger vehicles are immediately locked out for your order and cannot be rebooked for other clients.

No-shows:

Failing to meet your chauffeur at the designated pickup point results in a 100% cancellation fee.

Nothing in this policy limits your rights under the Australian Consumer Law.

Additional waiting or overtime beyond the confirmed booking is quoted before it applies.

See also our Terms and Conditions and FAQs.