Melbourne Airport Chauffeur Guide

Which terminal you are actually arriving into

Melbourne Airport has four terminals in one connected precinct. T2 handles international arrivals and departures; T1, T3 and T4 handle domestic services, with T4 operating as the low-cost domestic terminal. They are walkable from one another, but the arrivals halls are distinct, and a chauffeur waiting at the wrong one is the single most common cause of a delayed pickup.

The terminal shown on your booking confirmation should be the terminal on your ticket, not the one you departed from. Codeshare flights are the usual trap: a ticket sold by an international carrier can arrive on a domestic service into T1 or T3. If a flight number changes after booking, send the new one — it is the only detail that reliably determines the meeting point.

Meet and greet versus kerbside collection

The meeting point for a chauffeur collection is confirmed in the booking for the relevant terminal. Follow that written instruction and keep the nominated passenger mobile available after landing so the passenger and chauffeur work from the same plan.

DriveToArrive holds Melbourne Airport Landside Driver Authority and Landside Vehicle Authority. These are Melbourne Airport ground-transport accreditations. The current meeting and collection instruction is still confirmed for each booking rather than assumed from a previous trip.

Why the flight number matters

Share the flight number when booking so pickup is planned around your arrival and terminal. A time alone does not identify the service or the correct arrivals area.

If the flight number changes after booking, contact the 24/7 operations desk on +61 400 202 330 with the new detail. The passenger mobile should remain available after landing for any booking communication.

Delays at immigration or baggage collection

International passengers complete immigration, baggage collection and biosecurity before reaching the public arrivals area. Domestic passengers may also be delayed by baggage collection. No single clearance time applies to every arrival.

If you are held up after landing, keep the operations desk informed on +61 400 202 330. Any waiting arrangement and its pricing must come from the confirmed booking rather than a generic allowance published in this guide.

Planning a departure from the city

Plan the pickup from the check-in requirement supplied for the flight, the collection address, the terminal, the passenger group and expected traffic conditions. These details are more useful than a generic journey-time range.

Declare checked luggage, sporting equipment and group requirements before confirmation. Operations are available 24/7, including for early-morning departures, and the pickup plan is confirmed for the individual itinerary.

Questions, answered